Refund Policy

Last Updated: 09/2025

At uykutarlalari.com, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a refund under the conditions outlined below.

1. Right of Withdrawal

• In accordance with Consumer Protection Law No. 6502, customers have the right to withdraw from a purchase within 14 days from the date of delivery without providing any reason.

• To exercise this right, customers must notify us in writing (via email or contact form) within the withdrawal period.

2. Conditions for Refunds

• Products must be unused, undamaged, and in resalable condition, with all original packaging and accessories included.

• Items that show signs of use, are damaged due to customer negligence, or are missing parts will not be eligible for a full refund.

• Certain products (e.g., hygiene-sensitive items, personalized or custom-made products) may not be eligible for return in line with legal exceptions.

3. Refund Process

1. Submit a refund request by contacting us at [info@uykutarlalari.com].

2. Once approved, you will receive return instructions and shipping details.

3. After we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

4. Approved refunds will be processed within [x] business days to your original payment method.

4. Shipping Costs

• The customer is responsible for return shipping costs unless the product is defective, damaged, or sent incorrectly by us.

• Original shipping fees (if any) are non-refundable, except in cases of defective or wrong products.

5. Exchanges

• Instead of a refund, customers may request an exchange for another product (subject to stock availability).

• Exchange requests follow the same conditions as refunds.

6. Contact

For questions, complaints, or support, please contact us at:

• Email: info@uykutarlalari.com

• Phone:
  +971 58 526 8012

• Address:
  Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates