Return Policy

Last Updated: 10/2025

At uykutarlalari.com, we want you to shop with confidence. If you are not satisfied with your purchase, you may return your order under the conditions below.

1. Eligibility for Returns

Returns must be requested within 14 days from the date of delivery.
Items must be unused, undamaged, and in their original packaging, with all tags, labels, and accessories included.
Products that show signs of use, wear, or damage caused by the customer will not be accepted.
Certain categories, such as personalized/custom products, hygiene-related items, and clearance/sale items, may not be eligible for return.

2. Return Process

Contact us at info@uykutarlalari.com within the 14-day period to request a return.
Our customer support team will provide you with return instructions and the return address.
Ship the item back to us in secure packaging to prevent damage during transit.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.

3. Shipping Costs for Returns

Customers are responsible for return shipping costs, unless the product was defective, damaged, or sent in error.
Original shipping fees (if any) are non-refundable, except where the return is due to our error.

4. Refunds & Exchanges

Approved returns may be refunded to the original payment method within [x business days] after inspection.
Alternatively, customers may request an exchange for another item (subject to availability).
Refund processing times may vary depending on your bank or payment provider.

5. Damaged or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery with photos as proof.
We will arrange a replacement, exchange, or full refund at no additional cost to you.

6. Contact Information

For return requests or questions, please contact us:

Email: info@uykutarlalari.com
Phone: +971 58 526 8012
Address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates